If you're looking for a new or upgraded phone system for your business, you've probably already seen the term 'softphone'. So what is a softphone? Is it different from any other phone? What can you do with this and how will it benefit your company?
If you're interested in how Interactive Voice Response (IVR) can benefit your business, this article gathers valuable answers for your organization, whether it's a contact center, hotel, or other type of business.
SIP (Session Initiation Protocol) is a protocol that establishes a series of rules that define the communication methods in 2 different devices. These devices can be smartphones, laptops, computers, routers and a multitude of other tools and devices. There is no single universal standard protocol, as the Internet is based on a series of complex and diverse rules and protocols, collectively referred to as the "Internet protocol suite".
VoIP (Voice Over Internet Protocol) is considered a technology that allows the successful transmission of a voice or any multimedia content over IP networks. It is a method that is used to transform analog audio signals into digital data that can be transmitted over networks. The data that will be sent can be in any form, such as voice communication, images, files, multimedia messages or fax. Most of the time, VoIP is used for phone calls.