Blog

26 mar, 2024

In recent years, the importance of customer service has remained paramount .

Incorporating WhatsApp into your contact with customers will provide you with exclusive commercial benefits.

27 fev, 2024

It's quite common for a customer to want to speak to a real person for help navigating a website. Ever wish you could offer a simple and convenient contact option for your website visitors? If so, you might be interested in WebRTC Click-to-Call, a feature that enables instant, real-time communications through your web browser for dedicated sales representatives.

27 fev, 2024

Call centers play a vital role in companies that prioritize customer experience (CX). As customer expectations continue to rise, organizations are finding new ways to connect with them, and this has caused many companies to switch from call centers to contact centers.

27 fev, 2024

By incorporating WhatsApp into your contact center, you can reach customers through everyday communication channels and obtain exclusive commercial benefits.

23 mar, 2022

Integration occurs when two systems come together to work as one system, effectively sharing data between them without requiring manual input or intervention from the user.

This allows more time for operations and provides a seamless workflow that results in increased productivity.

14 out, 2021

Find out about the possible applications and the advantages that our PBX solution offers in the Hospitality sector, and more specifically in Hotels.

From value-added services for guests to tools for greater productivity for the Staff, you will find some examples in this article.

13 out, 2021

If you're looking for a new or upgraded phone system for your business, you've probably already seen the term 'softphone'. So what is a softphone? Is it different from any other phone? What can you do with this and how will it benefit your company?

06 out, 2021

Discover the highlights on how to use the PBX App during the workday and increase productivity.

01 out, 2021

Cloud telephony offers many benefits, including lower cost than traditional fixed-line service. We will further explore the benefits of how it can help you with your business endeavors.

01 out, 2021

If you're interested in how Interactive Voice Response (IVR) can benefit your business, this article gathers valuable answers for your organization, whether it's a contact center, hotel, or other type of business.

24 set, 2021

SIP (Session Initiation Protocol) is a protocol that establishes a series of rules that define the communication methods in 2 different devices. These devices can be smartphones, laptops, computers, routers and a multitude of other tools and devices. There is no single universal standard protocol, as the Internet is based on a series of complex and diverse rules and protocols, collectively referred to as the "Internet protocol suite".

24 set, 2021

VoIP (Voice Over Internet Protocol) is considered a technology that allows the successful transmission of a voice or any multimedia content over IP networks. It is a method that is used to transform analog audio signals into digital data that can be transmitted over networks. The data that will be sent can be in any form, such as voice communication, images, files, multimedia messages or fax. Most of the time, VoIP is used for phone calls.

22 set, 2021

Centrozero celebrates its 11th anniversary today. 11 years dedicated to our Customers and Partners. 11 years of dedication, learning and evolution. 11 years more experienced.